Privacy Policy

1. Introduction

UrbanForestGarden ("we," "us," or "our") is devoted to safeguarding your privacy. This document outlines how your data is collected, processed, shared, and protected when you interact with our website urbanforestgarden.sbs or utilize our yacht charter offerings.

Utilization of our services signifies agreement to the terms described in this document. Our policy adheres to various requirements including those set forth by the Personal Information Protection and Electronic Documents Act (PIPEDA) and other relevant privacy legislation.

2. Information Collection

2.1 Identifiable Information

Information you provide willingly might include:

• Reserving a yacht charter
• Getting in touch via website or telephone
• Opting in for newsletters
• Completing online forms
• Engaging in our surveys or promotional activities

Collected Information can consist of:

• Names and means of contact (email, telephone, physical address)
• Transaction details (handled securely by external service providers)
• Preferences and specifications related to yacht charters
• Contacts to reach in emergencies
• Specific dietary needs or health information (if disclosed by you)

2.2 Information Accumulated Automatically

The following details may be recorded automatically upon your visit to our site:

• IP addresses and geolocation data
• Browser type and its version
• Webpages visited along with duration of visit
• Originating source websites
• Information about the device (model, screen resolution, etc.)

2.3 Use of Cookies and Related Technologies

We employ cookies and comparable tracking methods for improving your browsing experience on our site. These methods enable us to:

• Store your preferences
• Assess our website's usage and efficiency
• Dispense personalized content
• Enhance the services we offer

Cookies can be managed through your browser settings or our consent platform.

3. Utilization of Collected Data

Collected data may be used for the purposes of:

• Provision of Services: Facilitating yacht charter services, reservation processing, and notification pertaining to booking details
• Support for Clients: Addressing inquiries and offering assistance
• Transaction Processing: Managing payments and related financial records
• Security Measures: Safeguarding our operations and averting fraudulent activity
• Promotions: Distributing promotional content and updates (with your consent)
• Website Improvement: Analyzing browsing behavior to enhance our website's functionality
• Compliance with Law: Adhering to legal obligations and regulations

4. Dissemination and Disclosure of Data

Your information is neither sold nor disclosed to unrelated parties. Circumstances under which we may share your data include:

4.1 Third-Party Service Providers

Contracted service providers might have access to information for tasks such as payment processing; web hosting and management; email marketing; monitoring of performance and analytics; and customer support.

4.2 Legal Obligations

Data disclosure might be compulsory by law or as a response to judicial processes, subpoenas, in emergencies, or for scrutinizing suspected illicit activities.

4.3 Corporate Transactions

In the scenario of mergers, acquisitions, or asset sales of the company, pertinent information may be part of the assets transferred.

5. Information Safety

To safeguard against unauthorized access or data leaks, we apply suitable technical and organizational safety measures, including encryption, secure servers, stringent access controls, periodic audits, and training for our staff.

However, it is important to recognize that no digital transmission or storage method is foolproof. Absolute data security cannot be guaranteed.

6. Retaining Your Data

We only hold your personal information for as long as it serves the collected purposes or as mandated by legal requirements. Typical storage durations may be:

• Charter bookings: 7 years for tax and legal reasons
• Marketing communications: until one chooses to opt out or the data is deleted
• Analytics: 26 months
• Client assistance: 3 years following the last interaction

7. Rights You Hold and Options Available

These rights embody the ability to request access, rectification, eradication (respecting legal constraints), data portability, and to opt out of marketing and manage cookies. To exercise your rights, please reach out to us through the contact details provided below.

8. Services of Third Parties

8.1 Analytics Through Google

Google Analytics is utilized for the assessment of website usage. Opting out of Google Analytics tracking is possible through their dedicated browser add-on.

8.2 Social Media Platforms

Our website may have links leading to social platforms, which operate under their established privacy practices.

8.3 Payment Processing Companies

Transactions are securely processed through third-party services adhering to PCI DSS compliancy.

9. Cross-Border Information Transfers

Data might traverse and be processed in countries different from Spain, under appropriate safeguarding mechanisms that are in line with the laws applicable to privacy.

10. Protection of Minors

We do not target children under the age of 13, nor unknowingly collect information from them. Should there be any concerns that a minor has provided information, we ask that you notify us immediately.

11. Policy Updates

This Privacy Policy may undergo revisions to reflect changes in our practices or legislative alterations. Such updates will be communicated through posting the revised policy, notifying registered users via email, or displaying a banner notice on our website. Continued usage after the date of effect indicates acceptance of the new terms.

12. Getting in Touch

If any questions arise regarding this Privacy Policy or how your data is handled, please get in touch with us:

13. Adherence to Google Ads User Consent Policy

We abide by the user consent policies outlined by Google Ads. Cookie/tracking adjustments can be made anytime via our designated cookie settings.